Privacy Policy

At Carlos Repairs @Ridge, we respect your privacy and are committed to protecting the personal and vehicle information you share with us. This Privacy Policy outlines how we collect, use, store, and safeguard your data when you visit our website, contact our team, or bring your vehicle to our service locations in Brooklyn, NY.

1. Information We Collect

When you request an estimate, schedule an appointment, or contact our customer support, we may collect the following information:

• Contact Information: Your full name, phone number, email address, and home or business address.
• Vehicle Information: Vehicle Identification Number (VIN), make, model, year, license plate number, mileage, and mechanical history necessary to conduct accurate diagnostics and repairs.
• Payment and Billing Details: Transaction records and payment confirmation. We do not store full credit card numbers on our local servers.
• Website Usage Data: Technical logs, IP address, browser type, and anonymous interaction metrics collected through standard cookies to ensure optimal site performance.

2. How We Use Your Information

We use your personal and vehicle data exclusively for legitimate business and automotive service purposes:

• Preparing precise repair estimates, parts orders, and mechanical service authorizations.
• Communicating with you regarding vehicle diagnostics, job completion, and maintenance reminders.
• Processing payments, providing official invoices, and honoring manufacturer parts warranties.
• Complying with applicable New York State Department of Motor Vehicles (DMV) regulations.
• Maintaining website security and diagnosing technical server issues.

3. We Never Sell Your Personal Data

Carlos Repairs @Ridge does not sell, rent, or trade your personal information to third parties or marketing data brokers. We share your information solely with trusted third-party service providers who assist us in operations (such as credit card processors, specialized parts distributors, and IT hosting providers) under strict confidentiality agreements.

4. Cookies and Web Technologies

Our website utilizes necessary, analytical, and functional cookies:

• Essential Cookies: Required for site navigation, security protocols, and core functionality.
• Analytical Cookies: Help us understand aggregate traffic patterns and improve content delivery without personally identifying individual users.

You may adjust your cookie preferences at any time using our Cookie Consent Manager or directly through your browser settings.

5. Data Retention and Security

We implement administrative, technical, and physical security measures to protect your personal information against unauthorized access, loss, or misuse. Repair order records are retained as required by New York commercial law and motor vehicle repair shop recordkeeping standards.

6. Your Rights and Choices

You have the right to request access to the personal data we hold about you, request corrections to inaccurate vehicle service records, or opt out of non-transactional communications at any time.